Privacy Policy

The data controller for personal data collected on the Nomamundi website is Visamundi SAS, 15 allée Duguay-Trouin, 44000 Nantes — contact@visamundi.co.

In the course of using our services, we may collect the following data:

• Identification data: surname, first name, date of birth, nationality
• Contact data: email address, phone number, postal address
• Professional data: company name, position held
• Identity and travel documents: passport, current visa, residence permits
• Browsing data: IP address, cookies, pages visited
• Payment data: processed directly by our secure provider (no banking data is stored by Nomamundi)

Personal data is collected and processed for the following purposes:

• Service execution: processing visa applications and administrative documents
• Customer relationship management: case tracking, responding to enquiries
• Legal obligation: transmission to relevant consular and government authorities
• Service improvement: statistical analysis (anonymised data)
• Commercial communication: sending information about our services, with prior consent

Our processing is based on the following legal grounds under the GDPR:

• Contract performance: processing necessary to deliver the subscribed service
• Legal obligation: transmission to competent authorities as part of administrative procedures
• Consent: for commercial communications and use of certain cookies
• Legitimate interest: for website security and fraud prevention

Visamundi SAS does not sell or trade its users' personal data.

Data may only be shared in the following cases:

• Consular and government authorities, as part of visa application procedures
• Technical service providers (hosting, payment) bound by strict confidentiality obligations
• Judicial or regulatory authorities, if required by law

Data is retained for the duration necessary to fulfil the purposes described:

• Case data: 5 years from case closure (legal limitation period)
• Client account data: duration of the contractual relationship + 3 years
• Browsing data (cookies): 13 months maximum
• Prospecting data: 3 years from last contact

Under the GDPR, you have the following rights over your personal data:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to object: object to certain processing, particularly for commercial purposes
• Right to portability: receive your data in a structured, readable format
• Right to restriction: temporarily restrict the processing of your data

To exercise these rights, contact us at contact@visamundi.co specifying your request and attaching proof of identity. We will respond within 30 days.

You may also lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

The website uses cookies for operational purposes, audience analysis and marketing performance tracking (UTM). You can configure your cookie preferences at any time via the banner on the website.

Strictly necessary cookies for website operation cannot be disabled.

Visamundi SAS implements appropriate technical and organisational measures to protect your data against unauthorised access, modification, disclosure or destruction. The website is hosted by Netlify, Inc. (United States), compliant with the EU-US Data Privacy Framework.

In the event of a data breach likely to pose a risk to your rights and freedoms, we will notify the CNIL within regulatory timeframes and inform you where appropriate.

This policy may be modified at any time. The date of the last update appears at the top of this document. We encourage you to review it regularly.

For any questions about the protection of your data: contact@visamundi.co — Visamundi SAS, 15 allée Duguay-Trouin, 44000 Nantes.