07/01/2023 version
Service provider
Services to help you obtain administrative documents are provided by , a company headquartered in - SAS with capital of €50,000 registered with the RCS of Nantes under number . The www.nomamundi.com website is considered to be one of the websites.
Mandate
The Customer, also referred to as the Principal, authorizes the Agent, , who agrees to incur expenses on the Customer's behalf concerning assistance in obtaining administrative documents for the country or countries covered by this site in the Customer's name (or in the name of a person from whom the Customer has obtained express or legitimate authorization: legal representative, ...), such as Visas, Online Visas, e-Visas, Electronic Travel Authorizations, Passport pre-applications or any term deriving from and concerning the same digital product.
Enforceability of these General Terms and Conditions
These Terms and Conditions govern your use of the services of the sites, including the site on which you are viewing these Terms and Conditions, and all requests made for advice or information about our services. Each requester hereby accepts and confirms that prior to submitting a request, he or she has read, understands and agrees to be bound, without limitation or qualification, by these Terms and Conditions.
Limitation of liability
These Terms and Conditions contain a clause which limits our liability to the refund policy set out below. Except where covered by our refund policy below, fees are non-refundable.
You are responsible for the accuracy of the information on your application form and for checking it. We do not guarantee to find any errors, and will only correct information that is blatantly incorrect or incomplete (incomplete first names, nationality different from that on the scanned passport, etc.).
will treat all applications with care and seriousness, in accordance with the procedures prescribed by the authorities. However, although we check your application form for obvious errors of form with great care, we do not guarantee to detect errors in your form, nor do we undertake to check the information provided, for which it is your responsibility to ensure its accuracy.
The company shall not be liable to any applicant or any other person relying on or benefiting from any application for any loss of profit, revenue, contract, opportunity, business, additional expense, or any other business or personal loss arising as a result of any delay in issue, digital delivery problem, error in the content of documents provided by the authorities, or for any advice or information given in connection with any application.
Nor will be held responsible for any unforeseen changes in the use of the documents or services provided by (travel dates and times, purpose, etc.) which render the documents or services provided null and void. Nor will be held responsible for any refusals issued by government authorities according to their own criteria.
The company cannot be held liable for any use you make of the information provided in its media. It is your responsibility to check with the consulate or embassy of the country concerned for accuracy, completeness and relevance.
We recommend that you keep copies of all documents submitted with your application.
Refund policy
The customer requests a document from Société , the intermediary between travelers and government authorities. Please note that Société accepts no responsibility for any delays in the issuing of documents by the authorities.
Details of the Company's repayment policy can be found at :
- The customer's document has not been edited for the day of departure: only the service fee will be reimbursed.
- Refusal by the authorities to issue a document on behalf of the Customer, if the refusal is not due to information deliberately omitted or erroneous by the Customer at the time of the request: reimbursement of the entire payment made by the Customer following the request (consular fees + service charges).
- An error in the preparation of the document, which was not present in the Customer's initial application, and proven by the Customer: refund of the entire payment made by the Customer upon completion of his application (consular fees + service fees).
In all other cases, refuses any refund.
In addition, an administrative withholding of €15 (incl. VAT) per payment will be applied in the event of :
- documents not provided in time by the customer to enable to fully carry out its mission (submission of the customer's request to the local authorities)
- misrepresentation (deliberate misstatement of data) when completing the document request form by the customer
- existing file filed by the customer with the authorities or another intermediary in connection with the same trip for which he has mandated the Company
The reimbursement, if it conforms to one of the cases explained above, is made automatically by the Company for the Customer. It may take up to 10 working days for the amount to appear in the customer's bank account.
Right of withdrawal
Any order validated on the Website and then cancelled by the Customer upon simple request by email within 14 days of the order will be fully reimbursed for its total amount including VAT. A standard form is available at this address and must be sent by email, in response to the acknowledgement of payment received.
However, any order validated on the website and then cancelled by the customer after the start or completion of the services will not be reimbursed, given the non-refundable administrative costs incurred, even if the documents are not subsequently used(Article L221-25 of the French Consumer Code).
Refunds are initiated within 48 hours of the retraction request in the cases explained above. It may take up to 10 working days for the sum to appear in the customer's bank account.
Changes to procedures and fees
Administrative procedures and fees for the processing of all services are beyond the control of and are subject to change without notice; in some cases, such changes may apply retroactively to requests currently being processed. The company does not accept responsibility for any such changes in procedures or pricing, and reserves the right to pass on any price increases.
Rates and payment methods
All prices include VAT. All requests must be paid in cash on receipt, unless otherwise agreed with .
If no payment is received, reserves the right to cancel the request outright. In the case of large-scale requests, other arrangements will only be accepted with the agreement of management.
Only secure credit card payments are accepted on websites, and will choose the most secure system possible to guarantee its customers' data.
Mediation
as an associate member of the , benefits from the mediation services of the Tourism and Travel Ombudsman.
In the absence of a satisfactory response, or in the absence of a response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: www.mtv.travel.
Customer data processing
The company undertakes not to market or sell applicants' personal information. The company will not divulge or transfer applicants' personal information. Personal information will be used for the sole purpose of providing the services and fulfilling its various obligations.
However, may be required to disclose and share personal information, if necessary, to comply with a court order, or any other legal, legislative or regulatory process served on , to exercise its rights, to defend against legal claims, criminal investigations, court cases, or for their prevention, as part of the investigation, detection, prosecution of criminal activities or matters related to national security.
The company will not be held responsible in the event of illicit access, use, modification, destruction or interception by unauthorized persons.
The content and use of this data, as well as access to it by the Customer, are described in the Privacy Policy.
Privacy Policy
Use of our services implies acceptance of the Privacy Policy, detailed on this page.
Partial nullity
Should one or more provisions of these General Terms and Conditions be deemed unlawful or invalid, the other provisions of these General Terms and Conditions shall not be affected by such invalidity and shall continue to apply.
Relations between and its customers are governed by French law.
Site host
The websites, including the one on which you are consulting the present information, are hosted by Infomaniak - 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), which can be reached on +41.22.820.35.44.
Contact us
If you have any questions about this privacy policy or the practices described herein, please write to [email protected]or contact us at . Please address your communications to our manager .