General Terms and Conditions – Legal notices

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Version dated 01/07/2023

Service Provider

Assistance services in obtaining administrative documents are provided by the company whose headquarters is at – SAS with capital of €50,000 declared to the RCS of Nantes under the number . The Website is considered one of the sites of .


The Client, also called Principal, authorizes the Agent, , who agrees to incur on his behalf the expenses relating to assistance in obtaining administrative documents for the country or countries covered by this site in his name (or in the name of a person from whom the Client obtained the express or legitimate authorization: legal representative, etc.), such as Visas, Online Visas, e-Visas, Electronic Travel Authorizations, pre-applications for Passports or any term deriving from and relating to the same digital product.

Opposability of these General Conditions

These General Conditions govern your use of the services of the sites of , including the one on which you consult these General Conditions of Sale, as well as all requests made for advice or information on our services. Each applicant hereby agrees and confirms that before submitting an application, he or she has read, understood and agreed to be bound, without limitation or qualification, by these Terms and Conditions.

Limitation of liability

These General Conditions contain a clause which limits our liability to the refund policy set out below. Except where our refund policy below covers them, fees are non-refundable.

You are responsible for the accuracy of the information on your application form, and for verifying it. We do not guarantee to find errors and we only correct erroneous or blatantly incomplete information (incomplete first names, nationality different from that of the scanned passport, etc.).

will treat all requests carefully and seriously, in accordance with the procedures prescribed by the administrations. However, even if we check your application form with great care for obvious errors in form, we do not guarantee the detection of errors in your form, and we do not undertake to verify the information provided, for which it is your responsibility to ensure their accuracy.

The society will not be liable to any claimant or any other person relying on or benefiting from any claim for any loss of profit, income, contract, opportunity, business, additional costs, or any other business-related or personal loss occurring as a result of a delay in issuance, a digital routing problem, an error in the content of documents provided by the authorities, or for any advice or any information given in connection with any request.

The society will also not be held responsible in the event of any unforeseen change in the use of the documents or services provided by (dates and times of travel, purpose, etc.) and which would render the documents or services provided void. The society is also not held responsible for refusals issued by administrations according to their own criteria.

The society cannot be held liable due to your own use of the information provided on its media. It is your responsibility to check its accuracy, completeness and relevance with the Consulate or Embassy of the country concerned.

We recommend that you keep copies of all documents submitted with your application.

Refund Policy

The Customer requests a document from the Company , facilitative intermediary between travelers and government authorities. Please note that the Company declines all responsibility in the event of a delay in document editing on the part of the authorities.

Below are the details of the Company's refund policy. :

  • The Client's document was not edited for the day of his departure : only the service fees will be reimbursed.
  • A refusal by the administration to establish a document for the Client, if the refusal is not motivated by information voluntarily omitted or erroneous by the Customer during the request: refund of full payment made by the Client following his request (consular fees + service fees)
  • An error in establishing the document, which was not present in the Client's initial request, and proven by the Client: refund of full payment made by the Client following his request (consular fees + service fees)

In all other cases, the Company refuses any refund.

Furthermore, a administrative deduction of €15 including tax per payment will be applied in the event of:

  • documents not provided on time by the Client so that the Company can fully carry out its mission (submission of the Client's request to local authorities)
  • wrong statement (voluntarily incorrect data) when completing the document request form by the Client
  • existing folder deposited by the client with the authorities or another intermediary as part of the same trip for which he has mandated the Company

Reimbursement, if consistent with one of the cases explained above, is made automatically by the Society to the customer. The amount may take up to 10 working days to appear in the Customer's bank account.

Right to retract

Any order validated on the Website then canceled by the Customer upon simple request by email within 14 days after the order will be fully refunded for its total amount including tax. A standard form is available at this address and must be sent by email, in response to the payment receipt received.

However, any order validated on the Website then canceled by the Customer After the commencement or completion of the Company's services will not be reimbursed, given the commitment of non-refundable administrative costs, including in the event of subsequent non-use of the documents (Article L221-25 of the Consumer Code).

The refund is initiated within 48 hours after the withdrawal request in the cases explained above. The amount may take up to 10 working days to appear in the customer's bank account.

Changes to procedures and fees

The procedures and costs of the Administrations for the processing of any services are outside the control of the company and are subject to change without prior notice; in some cases, these changes may apply retroactively to requests currently being processed. The society does not accept responsibility for any such changes in procedures, or pricing, and reserves the right to pass on any price increases.

Prices and payment methods

Prices are indicated all taxes included (TTC). Each request must be paid in cash upon receipt of your request, unless otherwise agreed with the company. .

The society retains the possibility, in the event that no payment is attached, to simply cancel the request. For requests in large numbers, different methods will only be accepted with the agreement of the management of .

Only payment by secure bank card is tolerated on the sites of , which will choose the most secure system possible to guarantee its customers' data.


, in his capacity as an associate member of , benefits from the mediation services of the Tourism and Travel mediator.

After contacting customer service by email and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can enter the Tourism and Travel mediator, whose contact details and referral procedures are available on its website:

Processing of customer data

The society undertakes not to market or sell the personal information of applicants. The society refrains from disclosing or transferring the personal information of applicants. Personal information will be used for the sole purpose of providing the services and carrying out its various obligations..

However, the company may be required to disclose and share personal information, if necessary, to comply with a court order, or any other legal, legislative or regulatory process served on the Company , to exercise rights, to defend against legal claims, criminal investigations, legal matters, or for their prevention, in the context of investigation, detection, prosecution of criminal activities or matters related to national security.

The society will not be held responsible in the event of unlawful access, use, modification, destruction, or interception by unauthorized persons.

The content and use of this data, as well as access to it by the Customer are described in the Privacy Policy.

Privacy Policy

Use of our services implies acceptance of the Privacy Policy, detailed on this page.

Partial nullity

If one or more stipulations of these General Conditions were deemed illicit or void, the other stipulations of these General Conditions would not be affected by this nullity and would continue to be applicable.

Relations between society and its clients are subject to French law.

Site host

The sites of , including the one on which you consult these notices, are hosted at Infomaniak – 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), reachable at +41.22.820.35.44.

Contact us

If you have any questions about this privacy policy or the practices described herein, please write to [email protected], or contact us at . Please send your communications to our manager .

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